Return & Refund Policy

1. How to return or exchange

2. Returns and Exchange

3. Refunds

1. How to return or exchange

Do you want to return or exchange something? No problem! 
 

We believe in the simplicity and usefulness of our products. They just work! That's why we offer a 100% satisfaction guarantee. If you don’t love any blanq products after trying them, we’ll give you your money back!
 

Follow the steps to return and/or exchange your order.
 

Step 1: Download and print the form below.
 

Step 2: Fill out the form in full
 

Step 3: Post your items including the form to the address on the form.
 

Step 4: We will review your items and arrange for a refund/exchange (according to our policies).
 

Please note, your original shipping charges are not refunded.
 

Download Returns Form

2. Returns and Exchange

To be eligible for a return, you must
 

  • Return items within 30 days of receiving your original order;
  • Return items unused, in the same condition you received it, and within the original packaging;
  • Ensure the items are packed up properly to avoid any damages during shipping
  • Include the reason for return
     

We will replace items if they are damaged or defective. If you need to exchange it for the same item, send us an email at hello@shopblanq.com.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. 
 

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Late or missing refunds
 

If you haven’t received a refund yet, please follow the steps below.
 

Step 1: Check your bank account again. 
 

Step 2: Contact your bank - there is often a processing time before a refund is posted
 

Step 3: If you’ve done the above steps and you still have not received your refund yet, contact us at hello@shopblanq.com.
 

Sales items
 

Only regular price items may be refunded. Unfortunately, sales items cannot be refunded. 
 

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